Booking terms & conditions
Kaiseki /Full pre-payment required
6 course Omakase /Full pre-payment required
We require you to full pre-pay for each guest’s Kaiseki or 6 course Omakase meal. This covers your food bill only, drinks and service fees (15%) are chargeable on the day.
Refunds
Bookings are refundable by giving 48 hours notice to cancel.
Kaiseki cancellation A £25 admin fee is payable for each guest cancellation.
- We will ask you to full pre-pay for each guest’s Kaiseki meal and 6 course Omakase.
The prepayment covers the food but not your drinks or service charge (15 %), you will need to pay for these when you dine. - All bookings are refundable up to 48 hours before you dine. To amend or cancel your booking with us, please inform us by email. However, you will be subject to an administration fee of of £25 Kaiseki and 6 course omakase for each person cancelling and the reduction in the number of guests.
【※※We’re proud of that we have run our business more than 10 years aiming to deliver Japanese hospitality ‘Omotenashi’ as Japanese. Hence, if you are unable to dine here for any reason with less than 48 hours cancellation notice prior to your booking date, please contact us by email immediately ’reservations@kaisekiyokoya.co.uk’. We will try to find another booking date for you but we can’t guarantee re-schedule when you contact us less than 36 hours prior to your booking date.※※】 - We can’t take Kaiseki meal bookings on the same day sorry. We start to manage ingredients and make preparations for your menu before you visit once you book. We’d like to respect our many supporters (including lots of suppliers) and keep all ingredients fresh for all guests.
- Once you’ve filled out our reservation request form we’ll send you a Kaiseki meal full pre-payment link in order to secure your space.
- We don’t cater for food allergies and intolerances as a rule, especially gluten free (including soy sauce), no shellfish and no raw fish are impossible to express Kaiseki Chef Makoto’s authentic Kaiseki cuisine properly. Please get in touch with us before you book to discuss any requirements your party might have and we will try our best to help. But we’re afraid that we can’t guarantee because of cross contamination risk.
- Vegetarian Kaiseki is available. But If your party will order a normal Kaiseki and Vegetarian Kaiseki,It will take around 30 minutes longer compared to only normal Kaiseki bookings.
- Kaiseki meal is limited to only 8 guests during our business operating hours.(Most of the days is 6 guests only.)
10 course Kaiseki will take around 2.5 hours and 6 course Omakase will take around 1.0 hour at least.
We will not start serving meals with other parties and rush you with other parties to keep eating pace and for the next booking time slot. Please enjoy your special Kaiseki or Omakase experience and very relax with your comfortable time management like your friend’s living room.
We can serve Kaiseki meal to 2 guests－8 guests(1 party).
Only 1 guest and More than 8 guests(1 party) please contact us by email before you book a table. - Chef doesn’t cook in front of guests. We’re a Kaiseki restaurant not Sushi Omakase or Kappo restaurant. This way is pretty common at authentic Kaiseki restaurants in Japan.
- Please notice that we don’t have a kid’s menu.
- Please no cameras or photographs or video recording, except smartphone photographs or video recording of your meal. Please just very relax and enjoy Kaiseki chef Makoto’s cuisine!